Frequently Asked Questions
Everything you need to know about your Boston Scally Co. order, fit, and style.
How do I determine my correct cap size?
We recommend measuring the circumference of your head using a soft measuring tape, positioned just above the ears. Compare your measurement to our detailed size guide found on each product page to ensure the perfect 'Boston fit'.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with tags attached. Our automated return portal makes the process quick and easy for domestic orders.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
How should I clean and care for my scally cap?
To maintain the shape and quality of your cap, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as high heat can damage the structural integrity of the brim and fabric.
Do you ship internationally?
Yes, we ship our caps worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties or taxes may apply depending on your country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, Google Pay, and Shop Pay Installments.